考研英語(yǔ)寫(xiě)作投訴信又可稱為抱怨信，其主要目的是表達(dá)寫(xiě)信人對(duì)于某一情況的不滿。人們?cè)谏钪薪?jīng)常會(huì)遇到一些不愉快的事情，比如消費(fèi)利益受損、正常生活和工作受到干擾等等，有時(shí)寫(xiě)封投訴信不失為一個(gè)解決辦法。
投訴信通常包括以下幾個(gè)方面的內(nèi)容：說(shuō)明投訴的原因并表示遺憾;實(shí)事求是地闡述問(wèn)題發(fā)生的經(jīng)過(guò)，切忌夸大其詞;指出問(wèn)題引起的后果;提出批評(píng)及處理意見(jiàn)，或敦促對(duì)方采取措施，或提出所希望的賠償以及補(bǔ)救方式。
投訴信的寫(xiě)作策略：說(shuō)明投訴問(wèn)題——描述具體情況——期待解決方案。
注意事項(xiàng)：寫(xiě)投訴信時(shí)語(yǔ)氣要冷靜、鄭重、克制，不必過(guò)于禮貌。但也要就事論事，不能進(jìn)行人身攻擊。同時(shí)，在描述問(wèn)題時(shí)盡量采用被動(dòng)句式，使描述更加客觀合理。
投訴信開(kāi)頭常用句式和套話：
I am writing to complain about/that...
I am writing to make a complaint about...
I am writing to express my concern/dissatisfaction/disappointment about...
I feel bad/sorry to trouble you but I am afraid I have to make a complaint about...
I am most reluctant to complain, but...
I am writhing to advise you that I find...unsatisfactory.
I wish to draw your attention to the problem/fault...that I bought...
It is with great reluctance that I must inform you that...
投訴信結(jié)尾常用句式和套話：
I trust you will take my complains seriously and...
I will appreciate it very much if you could...
I would be perfectly satisfied if you can kindly...
I understand you will give immediate attention to this matter.
I would like to have this matter settled by the end of...
Frankly speaking, I am not prepared to put up with the situation any more.
I must have you fully understand that without a satisfying solution, I will reserve my right to take legal action.
I would be grateful if you could...
I would appreciate it if you could...
考研英語(yǔ)寫(xiě)作建議信是對(duì)收信人就某一問(wèn)題提出建議和忠告。它有可能是寫(xiě)給某個(gè)組織或機(jī)構(gòu)，就改進(jìn)其服務(wù)質(zhì)量提出建議或忠告;也可能是寫(xiě)給個(gè)人，就其人生中的某個(gè)重大決定提出自己的看法、建議和觀點(diǎn)?？忌枰⒁猓航ㄗh信和投訴信在某些情況下既有相同，又有不同，在改進(jìn)質(zhì)量的建議和忠告方面應(yīng)該有很多的共通點(diǎn)，但如果是關(guān)于個(gè)人的重大決定就不應(yīng)該用很生硬的語(yǔ)言了。
建議信開(kāi)頭常用句式和套話：
I am writing in reply to...
I would like to suggest that...
I am writing with my suggestion/proposal about...
I am writing to express my views concerning...
You have asked me for my advice with regard to...and I will try to make some conductive suggestions.
You have asked me for some advice on how to improve...I will try to give some useful suggestions.
You asked for advice concerning(with regard to)...and I will try to make some suggestions.
I have received your letter saying...I recommend that...
I am writing to express my views about...
建議信結(jié)尾常用句式和套話：
I hope that my suggestions are helpful for your decisionmaking anyway.
I would be more than happy to see improvement in this regard.
I believe that you will take my suggestions into serious account.
Please take good consideration of my advice. Thank you.
I would be ready to discuss this matter to further details.
Whatever you decide to do, good luck with your studies/work!
考研英語(yǔ)書(shū)信寫(xiě)作高分句型之道歉信介紹：
我們?cè)诠ぷ骰蛏钪?，有時(shí)難免會(huì)犯一些錯(cuò)誤，寫(xiě)封致歉信就顯得很有必要。道歉信的目的是向收信人表明歉意，請(qǐng)求對(duì)方對(duì)自己的某種過(guò)失表示諒解。
道歉信通常包括以下內(nèi)容：表示歉意;道歉的緣由;出現(xiàn)差錯(cuò)的原因;提出彌補(bǔ)措施;請(qǐng)求原諒。
道歉信的寫(xiě)作策略：表示道歉——說(shuō)明具體原因、提出補(bǔ)救辦法——再次致歉，希望得到理解。
寫(xiě)道歉信的語(yǔ)言要誠(chéng)摯，解釋的理由要真實(shí)，不要顯出絲毫的虛情假意。好的道歉信不僅會(huì)取得對(duì)方的諒解，還會(huì)增進(jìn)彼此的感情。在寫(xiě)作過(guò)程中，盡可能提供比較合理的理由。如果違反生活常識(shí)將導(dǎo)致扣分。在解釋完原因后，盡量提供一個(gè)合適的補(bǔ)救辦法，使行文更加完滿。
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